With large financiers conflict procedures are incorporated in the project contracts. If this is not the case or when there are complaints of individual financiers or benefactors, the following procedure is followed:  
 

When FACT Foundation receives information about a conflict or complaint, the director or another employee of FACT foundation will respond within two weeks by contacting the party concerned. FACT Foundation will try to reach a solution based on consensus with the party concerned. 

If FACT Foundation does not succeed to come to terms, the governing board of FACT Foundation is informed by the executive team. The board of FACT Foundation will respond within two weeks after receiving the necessary  information about the complaint or the conflict. They will contact the party concerned and will then try to reach a solution based on consensus with the party concerned.  

When the above is not successful, the board of FACT Foundation will appoint  a mediator to both FACT Foundation and the complaining party. The two mediators will then appoint a third mediator. The mediators evaluate the situation and make a decision that will be accepted by the two parties when it is valid in law and reasonable and in proportion with the complaint or the conflict.  

When the mediators cannot find a solution or when one of the parties concerned finds the solution not valid in law, reasonable or in proportion to the complaint or the conflict, the complaint or the conflict will be brought before a court. The court will pronounce a binding verdict.